Call routing and office hours
Map how calls reach the front desk during business hours and where they go after hours. Set the routing for busy times, closures, and calls that need a team member.
All services
Dental call handling & missed-call response
Dental call handling for busy and after-hours calls.
Plan what happens when the front desk is already on a call, the office is closed, or a patient reaches the wrong line.
Get a QuoteWhat we can do for your practice.
Missed-call text or callback
Agree on when to send a text, place a callback task, or use the existing voicemail. Give patients an approved next step and give staff a clear place to see who is waiting.
Optional voice assistance
Set the office questions an assistant can answer and when it hands a call to staff. Review examples together, including calls with clinical questions or callers asking for a person.
Where we start
Tell us what happens to callers when your team is with patients or the office is closed. We’ll review your phone setup and test the proposed handoff with your staff.
Questions from practices.
- Can we keep the existing practice phone number?
- We first review your phone provider and current routing. Forwarding or another connection may let your office keep the number it already shares with patients.
- What can an assistant answer?
- Your team approves the topics, such as hours, parking, and how to request a visit. Clinical questions and calls that need judgment go to staff under rules the practice sets.
Get a quote for your practice.
Tell us which calls are hardest for the front desk to catch today.